FNB wants you to change banks, they don't seem to care about their service.

I posted a complaint last month on Hello Peter, which was completely ignored. There's a few issues that have not been resolved, I have been contacting the Private Suite for some time now and still no assistance. Firstly, I was given the incorrect amount of ebucks for April and July this year for the FNB Ebucks day, a consultant by the name of Patricia called me and she was actually guessing about what may be the problem, she asked for the invoices from Takealot, I sent that to her and have not heard back from her to date, this was October some time. I didn't receive the full value of my Checkers spend for October 2024, no one is sure on how to assist me there. The other problem is my banker, whom I hear from once a year, if I need any assistance, I phone each department myself because when I email Koketso, my emails are ignored. When she assisted me last year, she spoke to me like she was doing the biggest favor for me, calls are recorded, I hope. I have now just app**** for a homeloan, I have been waiting since Tues, there isnt a consultant that was assigned to my application, I tried contacting the number that was sent on the email, it was for another department, not dealing with homeloans. ABSA, STD BANK and NEDBANK came back with better interest rates, yet I have been an FNB private client for close to 2 decades now. The service I'm receiving from the other banks are top notch compared to FNB. Can someone please assist me as I have exactly one week to sign for a homeloan. At the moment, FNB is last on the list of preference. I've been asking for a new banker since the beginning of 2024, this was also ignored.