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lespaterson L

1 reviews | Active since Apr 2017

01 Jun 2017, 08:58

FNB WANTS TO GIVE ME HUNDREDS OF CREDIT CARDS

<p>I received ANOTHER SMS from FNB yesterday stating that my new Gold Credit Card is on its way to me. I have my card which I received in April, and have received 2 separate messages in the past weeks stating that my new card is on its way to me. How many cards can I expect from FNB?!?</p> <p> </p> <p>I received a new SMS this morning stating that my new card has just been personalised and I can expect further notification from them within 48 hours.</p> <p><br />This is getting ridiculous and is concerning!</p> <p><br />Please confirm that there are NO new cards to be sent to me - if any, they need to be destroyed! Sort this out FNB - I am not happy!!!!!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Jun 2017, 12:22
Official

Good Day,

Thank you for taking the time to bring this to our attention. I would like to apologize for any inconvenience caused.

I have escalated the matter to a subject matter expert to provide you with feedback and a resolution.

I do apologise for any inconvenience caused. Your reference for the above complaint is ***.

Kind Regards

Complaints Resolution

Naomi Petersen

*** (option one)