FNB wants me to pay interests on a ***** amount/ offered a 10 % discount only to be told no sorry you don't qualify I made a mistake

So much for a bank that cares about their clients, I have a ***** case opened with FNB and SAPS in October 2020, been negotiating with FNB to assist me with a discount or interest weaver as they are aware of what happened on my account. I called the legal department on the 12th of April 2021 and I was advised I qualify for a 10% discount and I advised the lady that is great new I will transfer the whole amount immediately she then put me on hold as I said I don't wanna close the account I just want to pay it up to R0 and still keep the credit card that's when she advised that I should hold on for her she needs to ask if I can settle the account and still keep the credit card. 2 mins later she came back to me and said sorry you don't qualify for a discount cause your account is not yet handed over and my question was but my account is with the lawyers Ismail & Dahya Attorneys and she just changed even the tone and said no you don't qualify i kept asking how did you come to a conclusion of 10% discount in the 1st place it's not fare to me as a client. Now the story that the lawyers came back with was that Nthabiseng- collections department says I will not get any help from fnb until the case is resolved???Really fnb is aware that i have been struggling with the police to get a mere subpoena 205 hence i made means to get my mom to pay off this account for me cause clearly the police will not assisting with anything. Police are asking me since when does FNB do that they have dealt with ***** cases before and its the 1st time they hear of a bank that expects the client to pay ***** amount with interests.

I guess FNB does not want clients that wants to pay most people would just continue with their lives and ignore or change numbers. This case has been opened since October 2020 and if I wait for the police I'll wait till Jesus comes back. I have at least R88 000 to pay this off at once and FNB does not want to assist me as their loyal client with house bond and everything with them?????My loyalty means nothing clearly to FNB