FNB wants me to go to a branch during COVID-19 Lockdown

My FNB account is marked for closure although a debit order went off today 1/4/2020. I asked the consultants to reactivate the account. They said I have to go to a branch to reactivate the account so that they can do my fingerprints. The entire country is in lockdown and the banks are all saying they are supporting us during the lockdown, but they want me to risk driving to a branch and exposing myself and my family to COVID-19 so that they can get my fingerprint. Which has not changed since I opened the bank account. Surely the bank must have some process to do this remotely. WHY DO I NEED TO RISK SPREADING COVID-19 because FNB bank cannot do this remotely.