FNB - wake up - use technology at your disposal

I recently wrote about the hassle to close an account and having to go in in person to the bank to submit documents ........ FNB was quick to respond to my review and Crystal was a great help. Booked me an appointment date and time to make visiting the bank as quick and painless.

Well upon arriving there - branch closed due to Covid incident. 1. No call to tell me the appointment was cancelled. 2. Proving my point - in person to close an account - ridiculous with all the technology of online banking available AND especially NOW with Covid. So back to square one - cant close the account and I am definitely not going to make another appointment so FNB make a plan.