FNB WAKE UP!!! TRAIN YOUR STAFF..

Im literally experiencing the worst service from FNB, Ive been banking with FNB for a long time and Ive never experienced such pathetic service from them. I feel like the quality of service has decreased over the years drastically. This is the first time that I've experienced an issue where I felt I should move to another bank. Ive always ever recommended FNB to friends and family as I was proud to be apart of FNB, HOWEVER I would not want my family and friends to experience bull**** like this! which is leaving such a bad taste. I am a very patient person and it takes alot for me to get ****ed off.

I have an issue with my revolving credit, I've been trying to get assistance for 2 - 3 weeks and everyone that I talk to seems to not know what to do and does not call back to keep you in the loop. The worse part is a debit order went off from my account on the incorrect date, and it shows as a bad reflection on my account and profile, Ive been billed a return magtape and advised that it was my fault. Ive had to explain that Ive chosen the 30th of every month for my account to be debited (HOW IS THIS MY FAULT??) I was told to go into the branch by the call center. When I visit the branch, I am told to call the call center.

Ive spoken to Zandi from credit who does not return calls or do anything. Ive spoken to Levert who tried calling back once ( which I could not answer at the time as i was in a meeting, I tried to call the number after however I was advised to wait for the agent to call back) and he failed to call back. I called and spoke to Zandi on Tuesday which she took my number down and said she was going to call back but she did not. I chatted to bankers who were very Rude. I requested Trevor's surname as I think he knew I was going to complain about his absolutely pathetic service. He was so arrogant and rude, He ended the chat. I hope you reading this Trevor (I have screenshots that I will be displaying).

The case has been escalated as no one can answer questions (INCLUDING ESCALATIONS) I was given a turn around time of 24-48 hours. Its way pass that now. I've been told that once my account is corrected from the incorrect debit order that bounced - it can take up to 6 months to rectify. AGAIN I've chosen the 30th as a debit order not the 15th and Ive been billed for the debit order bouncing.

There is another query logged as I'm awaiting feedback on, which I highly doubt i will get feedback unless I go into the branch and call the call center. This time the query is to find out why the debit order went off on the 15th?

Im absolutely disappointed. I hope FNB starts to take their clients needs serious. I hope that they train their staff members to be customer service centered and get back to their high standards of service because from my side I will not be treated like this, nor do I expect anyone else to.