kW
karen W
1 reviews | Active since Aug 2011
31 May 2025, 07:33
fnb wake up and sort
I opened up a dispute with them against mweb as mweb charged me for a month and they suspended my account so i am not paying for a service that I have not received, I have been waiting for feedback from fnb disputes now for nearly a month, was first told it takes up to 14 working days now get told it takes up to 30 working days, no replies to emails at all. I am not paying money for something that I don't receive mweb is doing this to a lot of people and i am a pensioner lady living on a sassa pension. Please sort.
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Replies (3)kW
karen W's updateReviewer Update
31 May 2025, 12:04Please note my email address is no longer worldonline.co.za as mweb has suspended that account despite the fact that they had payment for May they cut me off at the end of April so thats what I am expecting to be refunded to me as i am not paying for a service that was suspended and they are impossible to get hold of, i walked 5kms to the shop to buy airtime to phone them only to be holding on for over an hour and run out of airtime, they cannot be gotten hold of on their chat either - look on the unofficial mweb bad service on facebook you will see hundreds of people complaining. I have now found an alternative intenet provider so please i need the funds i paid them and the 60 rand i added to that amount.
kW
karen W's update31 May 2025, 12:04
Reviewer Update
Please note my email address is no longer worldonline.co.za as mweb has suspended that account despite the fact that they had payment for May they cut me off at the end of April so thats what I am expecting to be refunded to me as i am not paying for a service that was suspended and they are impossible to get hold of, i walked 5kms to the shop to buy airtime to phone them only to be holding on for over an hour and run out of airtime, they cannot be gotten hold of on their chat either - look on the unofficial mweb bad service on facebook you will see hundreds of people complaining. I have now found an alternative intenet provider so please i need the funds i paid them and the 60 rand i added to that amount.
kW
karen W's updateReviewer Update
02 Jun 2025, 11:38I see someone trying to contact me on *** that number is just my banking phone and the volume no longer works i am on whattsup on *** or email ***
kW
karen W's update02 Jun 2025, 11:38
Reviewer Update
I see someone trying to contact me on *** that number is just my banking phone and the volume no longer works i am on whattsup on *** or email ***
kW
karen W's updateReviewer Update
02 Jun 2025, 17:56Someone has been trying to contact me today please use EMAIL *** the phone you are trying to contact me on is an old hisense the sound does not work so i cannot hear messages I have supp**** another phone to whattsup me on or email me. I am absolutely fed up with this really ....
kW
karen W's update02 Jun 2025, 17:56
Reviewer Update
Someone has been trying to contact me today please use EMAIL *** the phone you are trying to contact me on is an old hisense the sound does not work so i cannot hear messages I have supp**** another phone to whattsup me on or email me. I am absolutely fed up with this really ....