FNB wake up

Good day, I am extremely disappointed with the way FNB has handled my ***** case. I was ****med, I completed the required form and emailed the proof and supporting documentation to FNB. It is now the second week, and despite following up, no one has been able to provide me with any meaningful feedback or update on my case. What makes this even more frustrating is that this is the second incident where I have been left feeling as though FNB has simply allowed the ****mer to get away while I, as the victim, am left chasing for answers.

As a Private Banking client, I expected a significantly better level of service, communication and urgency—particularly when dealing with ***** and the security of my money. Instead, I have received little to no assistance when I needed my bank the most.

At this point, I have lost confidence in FNB's ability to protect and support me as a client. I am seriously considering closing my account and moving my banking relationship elsewhere.

I would like this matter formally escalated and expect a clear response regarding:

The current status of my ***** case What action has been taken since I submitted the documentation Whether an attempt was made to trace or recover the funds What the next steps are and when I can expect a final outcome

After two weeks of waiting and following up, I do not believe this is an unreasonable request.

Thank you for nothing, FNB. This experience has been incredibly disappointing.

Regards, Desiree