FNB WAKE UP!!

Item: FNB (First National Bank)
Rating: 1
Author: Esther M

A few months ago i went to one of the FNB branches to report a debit order that was "unauthorized", i was told to use my internet banking App to reverse the money and stop the debit order, same thing happened today, with the same people (debiting my account), and am expected to stop it again using my internet app?? Can't FNB do something permanently to STOP this "unauthorized debit Order"? or are they waiting for a large sum of money to be debited from my account before they can wake-up from this??

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

31 Jul 2018, 15:34

Good Day Esther ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply31 Jul 2018, 15:34

Official

Good Day Esther ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Esther M's updateReviewer Update

31 Jul 2018, 15:50

This people debiting my account are so called Mzansi4More, i tried calling the number is some ****** idiot claiming to be agent in Durban. Can someone from FNB START doing something about this Mzansi ********* before they clean our accounts!!!! And, believe you me- you will still get more people who are going to complain about this Mzansi ******* debit orders. Should this happen again next month, am moving my Salary to another bank i can't stand for this.

Esther M's update31 Jul 2018, 15:50

Reviewer Update