FNB wake the F up

Idiots working for FNB, they are suppose to deliver my fiancés bank card, we getting emails that we are not answering calls but they are to stupid to figure out that Albert is the security that will receive the card in his behalf and his name is Barry not Albert so my finances called to tell them that he gave permission for Albert to receive the card in his behalf , no sir we can not do it, so my finance said to put his details down to receive the card no they can not do it, then he asked for it to be delivered to Craig hall FNB , no sir we can not do it. *** please employ staff with more than 2 brain cells. It’s ****ing redo colours what is going on in this county, I get the whole ****ing BEE structure but employs people with ****ing brains