FNB Waisting my time - Blocking my account - Branch visit required to unblock - *******!!

Good day,

I am extremely annoyed, I had this exact thing happen to me in Dec, Took 2 hours of my precious leave to sit in your bank to have my account unblocked Due to "*****" and in the end it wasn't even *****. Now again it happened and i figured out what the issue is, sequence of events is as follows; was on my app busy making payments got my OTP, lost connectivity, had to start over, entered my username and password correctly 3 times and your stupid system decides to block me. Cant you just figure out something on a technical level that if this happens to a user you don't just block the freaken account. Never mind the fact that I spent 35 min on my Telkom line which i will have to pay not you, (cool its not your fault i lost connectivity but hell how often doesn't this happen daily that you couldn't have figured out a resolution despite the branch visit)times wasted again, to be told sorry mam there is nothing we can do you must go into the branch. Look i don't have a issue with the blocking, calling, time and money wasted already, but to know have *********** people say, i am just following the system... you must go into the branch. I am planning to take my account, 2 home loans, business accounts etc elsewhere because its a little disappointing for a multi billionaire bank to have not figured out this small technical issue baffles my mind... and lastly couldn't you guys put 1 an 1 together people use the app hence why they don't want to have to go into the branch, not a fault of my own, you guys demand this of me before i can make use of my account again, where is the "how can we help you" in this all. all i want is my account unblocked please!!!