CV
Cherie V
1 reviews | Active since Dec 2010
25 Mar 2015, 14:46
FNB vs CELL C Mess
I received a call from an FNB agent late last year commenting on the fact that I load alot of data and airtime and can she interest me in some deals to save me money. After listening I opted for a contract which she described as \R99 for 5gig's of data". I received the Cell C sim card and started to use it. Beginning of March I noted an sms sent to my laptop saying my 2gig's have been loaded. I contacted Cell C who suggested I call FNB as they sold me the contract. After a debate on 2 March"
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FNB (First National Bank)'s replyOfficial
25 Mar 2015, 15:06Hello CherieVol,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 654555.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 654555.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply25 Mar 2015, 15:06
Official
Hello CherieVol,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 654555.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 654555.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)