FNB vitual card ****, I actually think the bank is ****ming people, the bank not ****mers .

FNB is very disappointing, and this is not the first time. How is such a big bank ****ming people? Case #*** ***** case. I woke up on Monday morning, 15 September, and I saw my R1958 gone from my account, and I'm left with a negative balance. I called FNB, and they noticed that it's a virtual card transaction with no vendor attached. Until today, the matter is still unresolved, and no one has given this attention. Kgotso is a ****. Every time that I take my time to call and follow up, she just says, "Oh, I'm escalating this matter; someone will call you."