FNB Virtual Credit Card ***** case rejcted after 45 days of ZERO feedback from bank

I was a victim of ***** on my FNB virtual credit card on the 5th September 2024. Sitting in ameeting and saw an SMS come through on my phone for a transaction not done by myself - immediately log into app and block credit card (did not know it was on my virtual card at this point), then see another transaction about 40 secinds later - then relaised it was on virtual card and cancelled that with immediate effect. Thereafter called the FNB ***** line within 5 mins of this happening - register a ***** case and was told all under control and to await feedback within 20 - 30 days. I called after 2 weeks - it has been escalated to 'management', no reaosn as to why. Call again after 3 weeks - still no feedback. Just called today (10 Ocotber) and told clain was rejected becaise of virtual/digital card T&Cs??? During all of this time I received ZERO feedback, not updates and had to enquire myself to get answers. I find it incredulous that a virtual credit card ***** case was rejected since the major kicker of using a virutal card is that it is more protected and less likely to be used in *****ulent transactions?! I know have been told to contact FNB Care ( they do not, that is a lie) and regisyter a complaint case against my rejected claim. All the meanwhile I have R24k down and have been passed from one FNB operator to the next - all giving less and less care as they go. Hence I have resorted to this. A FNB customer (private and premier baking suites) for over 15 years - off to go and find a more helpful and custimer centric bank as we speak.