FNB Virtual Cards | Refunds Not Reflecting

Refunds to Virtual Cards Not Reflected – FNB Fails to Resolve Issue After many weeks

When a refund is made to a virtual card, it shows under “DR Outstanding Debits/TE Refunds” on their system — but the amount does not reflect in the available balance. In other words, FNB receives the refund but does not automatically credit it back to the cardholder.

I’ve phoned FNB multiple times, and each time the consultants either don’t understand the issue or just send me in circles. Absolutely nothing has been done.

This is extremely frustrating, as these virtual cards are marketed as a secure and convenient option — yet FNB’s system clearly has a technical fault that their support team either can’t or won’t fix.

I would like FNB to:

1. Immediately investigate and credit the missing refund amounts to my account.

2. Provide feedback on why these virtual card refunds are not processed automatically.

3. Ensure this issue is permanently resolved so other customers don’t face the same problem.

I expect prompt feedback and action, not another empty promise.