FNB Virtual Card Problems — Extremely Frustrating

FNB Virtual Card Problems — Extremely Frustrating

FNB again! Today my virtual card was not working. The card number shown on my virtual card is different from the number displayed in the FNB app, and when I went to the shop to purchase items, my card was declined.

I don't always carry my physical bank card with me because I rely on the virtual card through the FNB app. If the virtual card is going to stop working or the card details are not going to match what is displayed in the app, this creates a serious inconvenience for customers.

What is even more frustrating is that there was no communication from FNB advising customers that there were problems with the app or virtual cards.

It honestly feels like there is a new problem with FNB every month. After having to deal with previous issues, this is becoming extremely frustrating.

If you are considering choosing a bank, think very carefully before choosing FNB. Reliable access to your money should be a basic expectation from your bank.

FNB, please sort this out and, more importantly, communicate with your customers when your systems are experiencing problems.