FNB Virtual Card Issue

So I logged a complaint about a transaction that occurred on my credit card, linked to a virtual card. But this virtual card doesn't exist on my profile. So a case was logged with FNB.

No this morning, to my surprise, my YouTube Music Subscription failed to process. Checked the app, and my current (working) virtual card is no longer showing up on my FNB app.

I'm really getting pretty annoyed that I need to log a Hello Peter complaint on here, to get any means of assistance from FNB. Calling or using the Secure Chat is such a pain, as most of the time. The consultants are unable to assist - so what is the point of paying for the "Premier" feature if I continuously need to log complaints via Hello Peter?