Fnb virtual card failure

Absolutely shocking service from fnb! Using my virtual card to make an online purchase has been a nightmare after the payment failed 3 times but was only reversed twice due to fault with fnbs virtual cards! Trying to get the money back from fnb has turned into a nightmare. Fnb admits it's their fault, technicians were working on it 3 days ago(14th july 2025)but still my money has not been refunded. Ive reached out again today after speaking to 5 agents and sending emails ive now been told the merchant needs to use an authorization code and it will take up to another 72 hrs to resolve...I, as the client am now being made to jump through hoops to sort out the mess...that fnb caused! Ive Sent emails to card disputes who send me back to secure chat on the app and then back to card disputes. Disgusting to treat your clients like this when YOU make a mistake! Ref ***. 3 days and you still have my money!!