FNB VIRTUAL CARD ***** and CHECKERS 60 Sixty

29 April 2024 at 16h56 while driving from work to home, i received email notification from fnb notifying me that i bought groceries at checkers 60 sixty CAPETOWN and Vodacom online while i reside in Joburg

I immediately phoned the FNB ***** DEPARTMENT to report the matter and they blocked all my accounts and card to secure my money and give the REF ***, the following day on 30 April 2024 i went to FNB Northgate branch, they unblock my account and offer me a new card and they advise i delete the virtual card since it was used to buy online. The Northgate branch phoned the ***** department to inquire about the matter and i was told that the investigator will phone me within 48hrs to 10 working day since the case is still new.

Nobody bothered to phone me back from FNB until 22 MAY 2024 when I sent a complaint via app and I received a response with a REF ***F, a service provider will contact me within 24-48 business hours to discuss my complaint. on 28 May 2024 i went to branch, they phoned the ***** DEPARTMENT ,i had to wait for 1 hour 11 minutes 44 second (01:11:44) for the call to be answered while waiting for call to be answered it kept showing line: Team Leader 63549, and finally the call was answered Mmashai Mokgalabone-***** Analyst. she asked questions for security check then i explained the story to her and she asked for case no i gave her and she said i must hold while she is processing the system ,upon 34 minutes of waiting she told me that she finalized the case and closed it and they are not refunding me because my phone number authorized the payment, that's it end of case just like that , I strongly feel that the investigation was not done thoroughly because if she says i authorized the payment i should have received an OTP to verify my transaction , she did not even bother to explain in detail regarding this transaction as client i really deserve a better explanation , for example who they delivered the grocery to ,address , contact person .Its so sad to be just told that the case is closed without any further explanation, a whole month salary to vanish into thin air like this causing my life to be hard is just so unfair.

Checkers 60 sixty and FNB more could be done please a whole month salary can not vanish like this in this economy