1 reviews | Active since Dec 2016
FNB Vincent Park terrible service.
Got a SMS to tell me my new card was at the FNB Vincent Park branch east london, have been waiting over an hour to simply collect a card. Pathetic. This incident has made me really consider changing banks, after more than 20years of banking with FNB this may be the last straw. This is also not the first time I have had poor customer service here. No sign of management and I don't see what is the point of having a option to collect a card on the self help terminal if they "don't have anyone" at that desk. What is that?
Good Day Matthew O'Brien,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the branch to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Matthew O'Brien,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the branch to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***