FNB Vincent Park a no go for client service

My wife had to collect a card at the branch, as when they deliver, they can only give you a day they will deliver and not a specific time, which makes it impossible for someone moving around. More than an hour at the Vincent Park branch for collection only and eventually she walked out, as all they say is, she must sit and wait. Totally unacceptable treatment, as with all other banks collections is a separate queue. The attitude of the staff is just that people must sit and wait. This is now what happens when you think you can run a bank digitally and close down all your branches serving people, but yet you can't assure proper process.