FNB victim of *****?

I noticed a few days ago that I had a slow lounge transaction (last time I was at the airport was 2021) on my card and that it was reversed the following day. Nevertheless, I haven't received a message or sms or any other notification. I queried it with my banker only to be send in circles and at the end of the round I had to speak to a bot. Honestly, FNB you might be a ***** victim, since exactly the same happened to my wife but it seems the ***** department was not interest when I told them.