FNB VERY POOR SERVICE TO CLIENTS

FNB are real ******, I have had a terrible experience with FNB, they will never help you all they will do is to want to take your money, even if you are prepared to settle their debt, they will make sure that you don't do so, so that they will charge you for non provided services. I really feel sorry for South Africans Using FNB?? This Bank Is Bad. Since Friday when I received the settlement letter I need to pay so as to close my Credit card, no one is helping me, I am now from the bank in Bloemfontein, they put me on the phone to speak to legal department ***, I was holding on the for more 51 Minutes until I dropped the phone back to work. I am given a settlement letter with the account no which is not working, when I go to the ATM to deposit the amount, the ATM indicates the Account is not working, I go inside the bank at Tellers also the account is not working, they send me to Relationships Dept who called the Head Office, then they said the legal dept is not working on weekends, the Bank Manager in Bloemfontein maitland street said he could not help me it is head office issue, he gave me a computer to lodge a complain, I did so on Saturday but until today no one has ever helped me, I went to the bank Fri, Sat, Mon, Tue and today still no one is helping me, I received an SMS today that shows that I must pay on the 26th of this month, the amount which is different from the settlement letter : I REALLY DO'NT UNDERSTAND WHAT KIND OF A BANK IS LIKE THIS, ALWAYS FAILING TO HELP CUSTOMERS. TO BE HONEST I HAVE LOST CLOSE TO R13000 TO FNB without any service being provided to me. ALL I WANT IS PAY THE ACCOUNT SO & RECEIVE THE PAID UP LETTER SO FNB CAN REMOVE ME FROM THEIR BOOKS. SOMEONE PLEASE ASSIST URGENTLY.