FNB Very poor service and no information

i opened an account at FNB in Feb which when trying to send money that was in a friend's account to mine, it was then frozen by the investigator in charge call Mrs Bianca from ***** department and everytime she keeps asking for proof of what the money was for (which i believe is non of FNB's business as long as there is no complaint from anyone) its only until now in June that i learnt the the real issue comes from the money that was paid to my FNB from another account (that of my friend which the amount paid was only R3500 & R200) not the one that they have been telling me. i was convinced to open an account with FNB by my husband as he reckon they seem good (online banking, app etc) but i have received such bad service both from FNB as well as the investigator in-charge (Bianca) by not giving me the relevant information so that i can contact the necessary people and if any disputes present, then we resolve them so that they can contact FNB to remove the hold.

at this stage i was forced to open another account with Capitec and not sure i want to use FNB anymore should they not turn my experience around. their client service is very poor.

Please FNB i am tired of calling or going to the branch of which my last vist i was told that the account was put on hold rather to protect my identity as they suspected someone was trying to access it and that it would be unhold.. its now been 3 weeks and nothing.

just fix it!