FNB very poor service

On 13 Feb I submitted a Dispute form via Premier banking about an unauthorised, double debit on my cheque account. Attached all the relevant statements, explained dates and details. Got a response from Nonkululeko Xaketwane : forwarding my dispute to Admin. Waited 10 days, emailed a query, got the same cut & paste letter from her. Frustrating!<br> Waited another 35 or so days, wrote in detail to Ryan Pape at Premier on 27 Feb, as he has always helped my husband.<br> Got an email from him saying he had forwarded my dispute to Ms Xaketwane, again. Got an email today from Wesley Russon telling me nothing new. No-one seems able to grasp the simple fact that FNB owes me R215.21, since 9 Feb. And I want a refund and it would be very nice if I also got an explanation and gasp... maybe a word of apology!! Had I owed FNB R5 I would have been charged interest like a shot!<br> What is the point of Premier if all they do is forward emails to \Admin".? Who is \""Admin\"" and why does it take them almost 2 months to attend to a customer's simple query? Does not bode well if a bank is unable to sort out an accounting error they have made!! Fed up with you FNB - I've wasted hours writing detailed emails<br> """