FNB – Very Poor Customer Service

FNB – Very Poor Customer Service

For the past two weeks, I have been struggling with extremely poor customer service from FNB. Every time I phone, I am transferred from one department to another with no resolution. The online secure chat is no better — it also just transfers you from department to department without anyone taking ownership of the issue. When you finally reach someone who seems able to help, you feel a bit of relief, only to be told that you must wait 3–5 business days. You agree, because you have no choice. Then, when you follow up after the waiting period, you are told that the email went to someone who is on leave, and the matter will now be “escalated again,” requiring another 3–5 days. This cycle just repeats. It genuinely feels as if FNB no longer wants me as a client. I am being pushed to move to another bank — something I do not want to do — but if this continues and no one contacts me with a proper resolution within the next day, I will take my money elsewhere.