FNB very ***********

a debit order (AUTO n GEN) which was supposed to be debit on the 23rd of march was returned unpaid by the bank for no reason, i then scheduled a second one with the company on the 29th march, the very same thing happened although i had sufficient funds. i then called the first time and the consultant couldn't assist me as she kept on saying "but the were no funds". i then called for the second time days later and the consultant was so helpful that he did admit that something went wrong but he doesn't know what mind you he even asked hes supervisor and he agreed. this problem by the bank cost me 15 days to pay my debit and unfortunately when the last debit order was attempted i had no funds and of course FNB charged me R420 (12 April) . this left me fuming because the previous 2 attempts no one can answer why it failed to pay, some consultants claim i had no funds, and if thats case why wasnt i penalised for the 23rd and 29 march since they say i had no funds.??? this is utter bull**** because they are all hiding behind the system this the system that. No body can tell me what really happend. the worse part is that i pay R450 pm to keep my account running but receive such poor service. if this cant be resolved i will settle your penalty of R420 then im closing this account i will bank somewhere else. this is ******* man.