1 reviews | Active since Jul 2016
FNB VERY FRUSTRATING
<p>After speaking to 5 people this morning at FNB I still have no resolution. All people were very good except for Shenille who was rude.</p> <p>I am trying to load my FNB credit card as a payment beneficiary on internet banking with my bank (not FNB). It won't go through with the error message "Payment type and account incompatible - Private". I understand this to be that the information I have been given by FNB to load is incompatible with the parameters provided to my bank by FNB. </p> <p>They keep referring me to my bank, but there is no problem with my bank, the problem is with the information given by FNB which I am loading on the payment beneficiary screen. </p> <p>If this is an indication of how FNB operate, I will definitely not transfer my current account to them. And I still have no resolution.</p>
Good day Ms. NUDEL36
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. NUDEL36
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
FNB responded quickly and its all fixed My error Thank you FNB for the speed with which this was sorted
FNB responded quickly and its all fixed My error Thank you FNB for the speed with which this was sorted