1 reviews | Active since Jan 2013
FNB very disappointing
FNB use to be a great bank. But these days one just battles with them. After been asked in the bank if they could help to activate my card. Stood in the bank for a further 30min just to hear they can't help me........ Have to use my app. More I say it is not on my app the more they want me to use it. Great technology. Appointment more people so that you don't have to wait in cues so long either it is terrible.......
Good Day,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
Please refer to the e-mail sent to you to enable us to investigate this matter.
Regards,.
Hello Peter Complaints Team
*** (option one)
Good Day,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
Please refer to the e-mail sent to you to enable us to investigate this matter.
Regards,.
Hello Peter Complaints Team
*** (option one)
Good day Helga,
Thank you for responding to my email and for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Points of Presence who will investigate and provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Helga,
Thank you for responding to my email and for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Points of Presence who will investigate and provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)