FNB VERY BAD Customer Service and Delivery Service

My credit card expired and NO ONE called and no reminder was sent. When I tried to access my funds it was denied. Had to go into the bank only to be told that no card was requested. I then had to log a call for a new card......The day of delivery NO ONE came. After two weeks when I called about it, I was told that they could not find the address. NO ONE called NO ONE enquired. NOTHING was done it was just left until I called. When I asked FNB how do I access my funds in the meantime. I am told they cant because the card is not activated. BUT they can deduct interest and deduct charges from my account but they CAN NOT transfer my funds to my cheque account so I can use the money.

This is not the first time I am having problems with FNB

I am not impressed in the least!!!