FNB Verification Professional Department Incompetence and POOR Service

On Monday 5 May 2025 I went to First national Bank-Key West Branch to open a new account and deposit money into the account. During my discussion with the person who is opening the new account, I said that my wife will transfer money from her Standard Bank cheque account into the new account and even said the amount of money that we intent transferring. Thhat was not acceptable to open a new account and I had to deposit R70 which I had on me, to open the new account.

The next morning I received a sms from FNB Income Verification Dept. that I now have to provide them with proof of where the money my wife ELECTRONICALLY TRANSFERED into the new account come from, and I also have to provide them with an affidavid from a Police Station where I also have to explain that my wife transfered the money from her account into the new account.

Seems to me, like if you not a member of the ******* South African Government and only an innocent Citizen who at the beginning of opening an accoun,t mention your attentions, you are treated like a ******** by First National Bank, after you opened the account.

After driving back from the farm to FNB Key West Branch with the document requested, I received an e-mail that the hold that was placed on my new account will be lifted within 24 to 48- hours, which has come and gone. After contacting FNB Key West Branch and enquire about the hold on my account, I was told that the hold is not lifted yet.

Seems like the professionals employed by FNB Verification Department cannot even confirm movement of EFT Transactions and a Bank Document from Standard Bank of where the money deposited into my account come from.

I strongly suggest that any person wanting to open an account with FNB reconsider and rather use a "professional" service provider as I have serious doubt about their abilities is there must be a serious problem with your Bank Account