1 reviews | Active since Dec 2017
FNB Venda
I would like to complain about the poor service that we are receiving at FNB thohoyandou. The staff are working so slow. We have been waiting 2 hours to get our UIF forms filled so one of the staff members said we must fill our forms by ourselves and he will just put a stamp and sign. I have helped a lot of elderly uneducated people who cannot write to fill in their SASSA forms and I think I should get paid for doing so because it's not my job!!!! There are old people sitting on the floor because they could no longer stand in the queues and some are sitting on the dustbins. The staff keep passing us and ignoring us. The service delivery here sucks and something needs to be done about this. As far as I'm concerned the idiots working here now need to be removed they were not trained well.
Good day Nakisani,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence for investigation and to provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Nakisani,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence for investigation and to provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
