NR
Nikki R
1 reviews | Active since Jun 2016
12 Oct 2020, 17:47
FNB vehicle license renewal service seriously flawed!!!
FNB offers a vehicle license renewal option through their app. However I think this process is flawed. After I submitted my payment and support docs I heard nothing from them again; and now that same license shows “due for renewal” again. If you offer a new service, at least properly define your processes before offering it to clients. Contacting them through the app is useless!! Those idiot agents never respond; or takes ages to respond; and eventually you just end up with frustration.
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Replies (3)NR
Nikki R's updateReviewer Update
13 Oct 2020, 11:09hi there
I called the Bank, and after a long period, my call was answered. However, the line was so bad I could not hear anything. I tried to call back numerous times but to no avail. Please respond via my email address on file if you can't get hold of me.
I'm very concerned that I renewed and paid through the app, and now no progress is showing! Please resolve this issue urgently and let me know what is going on!
I called the Bank, and after a long period, my call was answered. However, the line was so bad I could not hear anything. I tried to call back numerous times but to no avail. Please respond via my email address on file if you can't get hold of me.
I'm very concerned that I renewed and paid through the app, and now no progress is showing! Please resolve this issue urgently and let me know what is going on!
NR
Nikki R's update13 Oct 2020, 11:09
Reviewer Update
hi there
I called the Bank, and after a long period, my call was answered. However, the line was so bad I could not hear anything. I tried to call back numerous times but to no avail. Please respond via my email address on file if you can't get hold of me.
I'm very concerned that I renewed and paid through the app, and now no progress is showing! Please resolve this issue urgently and let me know what is going on!
I called the Bank, and after a long period, my call was answered. However, the line was so bad I could not hear anything. I tried to call back numerous times but to no avail. Please respond via my email address on file if you can't get hold of me.
I'm very concerned that I renewed and paid through the app, and now no progress is showing! Please resolve this issue urgently and let me know what is going on!
NR
Nikki R's updateReviewer Update
13 Oct 2020, 11:27FNB is not responding to my query. The rather gave me a number of the renewals department, which is not part of FNB! I need to know where are we in the renewal process and who is going to deliver/courier my license to me. AND I need a proper ETA; not estimates that's not even close to reality.
NR
Nikki R's update13 Oct 2020, 11:27
Reviewer Update
FNB is not responding to my query. The rather gave me a number of the renewals department, which is not part of FNB! I need to know where are we in the renewal process and who is going to deliver/courier my license to me. AND I need a proper ETA; not estimates that's not even close to reality.
NR
Nikki R's updateReviewer Update
13 Oct 2020, 11:40I now gave you enough time to respond. I'm closing my account as soon as my investments paid and are deposited into my cheque account.
NR
Nikki R's update13 Oct 2020, 11:40
Reviewer Update
I now gave you enough time to respond. I'm closing my account as soon as my investments paid and are deposited into my cheque account.