JB
Jacobus B
1 reviews | Active since Aug 2014
09 Jan 2025, 17:01
FNB Vehicle License Renewal non Delivery
I ordered a vehicle license via the banking app on 11/12/2024. The license disk has still not been delivered and there is no way to contact the department handling the query directly.
No one at FNB is able to assist and they just pass you from one person to the next with no resolution.
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Replies (1)JB
Jacobus B's updateReviewer Update
13 Jan 2025, 14:40FNB has contacted me and told me that the license renewal documentation has been returned to RTMC due to not being able to deliver it. I was in contact with the courier company and arranged a specific date but they never showed up.
FNB now states that this is my problem and that I should get in touch with RTMC and try and find a way for them to send the documentation.
This is unacceptable as I paid FNB for a service and now I need to incur additional costs and contact a third party due to their inability to service users that pay for a service.
The FNB Navigate department is of no assistance and the support received is shocking.
FNB now states that this is my problem and that I should get in touch with RTMC and try and find a way for them to send the documentation.
This is unacceptable as I paid FNB for a service and now I need to incur additional costs and contact a third party due to their inability to service users that pay for a service.
The FNB Navigate department is of no assistance and the support received is shocking.
JB
Jacobus B's update13 Jan 2025, 14:40
Reviewer Update
FNB has contacted me and told me that the license renewal documentation has been returned to RTMC due to not being able to deliver it. I was in contact with the courier company and arranged a specific date but they never showed up.
FNB now states that this is my problem and that I should get in touch with RTMC and try and find a way for them to send the documentation.
This is unacceptable as I paid FNB for a service and now I need to incur additional costs and contact a third party due to their inability to service users that pay for a service.
The FNB Navigate department is of no assistance and the support received is shocking.
FNB now states that this is my problem and that I should get in touch with RTMC and try and find a way for them to send the documentation.
This is unacceptable as I paid FNB for a service and now I need to incur additional costs and contact a third party due to their inability to service users that pay for a service.
The FNB Navigate department is of no assistance and the support received is shocking.