FNB Vehical license renewal, No customer service

Poor customer service from FNB. Had my vehical license renewed waited my full 14 working days to receive my renewal. I was informed that it would be delived to me on 21/11/22. After a full day of waiting for the delivery, I contacted the cheap most unprofessional service provider COURIER IT, I was then informed that the vehical was hijacked and they will follow up with me. I was understanding to the situation. I had received an email later that evening after my call from Jane Babulal stating that I would receive a case number of the hijacking and also get feed back of goods recovered. 22/11/22, I emailed the service provider and FNB to make them aware of the situation I was promised delivery of my renewal on the 23/11/22, awaited delivery all day, no pitch once again. I then emailed FNB requesting for help as I had no joy with there service provider. I was told by Melissa from FNB that it would be delivered by the 24/11/22. No delivery was made, so I contacted customer care FNB as non of my emails where been responsed to. The lady made contact with the person handling my case and asked for them to respond to my email. I received an email later that afternoon once again promising delivery on the 25/11/22. FNB is requesting me to contact the service provider, which is not my duty. Once again no pitch and no feedback from both delivery company and FNB. This has been a nightmare. I've lost income due to my vehical not being licensed to work. I've asked FNB to request the police case number from the delivery company and fully refund me as I've had enough of losing income and would rather stand in the line and do it myself. FNB did not compensate for my loss, nor follow up with me.