FNB Vangate Mall

I went and open a account with FNB Vangate Mall, , I opended the new Account Easy Debit , the account was opened not knowing it wasnt correctly activated then i had to go back again to the branch then only we realize its not activated which i could still let it slide since we all had to start somewhere and make mistakes, however then my banking app profile could not be activated since i had a previous account with FNB due to time limit and still working i had to leave and then go back again only realising i had to sit and wait for another 40 minutes to be assisted then i left, the moral of this complaint not sure if the people have been informed of this new easy debit account and the benefits this account also note this product is perfect for the elderly and the young people starting to work, the service was horrible not sure if the staff was allergic to smiling or greeting the clients , also note 1 of the adviser asked another advisor for advise on this product this lady strictly said no i dont have time to read im thinking omw you are saying this infront of a Client, we all need jobs yes and privilege to have one however these walk in clients are the people that allows the branch to stay in business, i trust that FNB will allocate time to train the staff on the product and also on customer service which clearly is a need in the Bank , i took me 3 days to actually have a FNB account, or maybe the people get treated they way they do due to where the people come from.