AA
Alex A
1 reviews | Active since Jun 2022
06 Jun 2022, 13:59
FNB VALIDATION ISSUES
My account was held on since march 2022 on the basis of source of funds, I was asked to provide proofs and proofs was provided. Every time i call the bank to find out whats going on with my account they keep telling me that my account is still under validation by the validations team. I have a pregnant wife and now i can't afford to take her for antenatal.
What i fail to understand is what is the turn around period for validation. If an account has to be validated how long will that take and should a customer suffer after providing tangible source of funds proof.
My account has been on hold going to the fourth month.
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Alex A's updateReviewer Update
07 Jun 2022, 15:19its been 24 hours since my complaints and no customer service personnel has contacted me. I only received a bunch of sms's and emails that filled up my inbox with no direct human correspondence. NO ONE HAS CONTACTED ME.
I would call a banker and they will tell me they don't know the turn around time for their colleagues in the validation team. I am being treated unfairly. I need help
I would call a banker and they will tell me they don't know the turn around time for their colleagues in the validation team. I am being treated unfairly. I need help
AA
Alex A's update07 Jun 2022, 15:19
Reviewer Update
its been 24 hours since my complaints and no customer service personnel has contacted me. I only received a bunch of sms's and emails that filled up my inbox with no direct human correspondence. NO ONE HAS CONTACTED ME.
I would call a banker and they will tell me they don't know the turn around time for their colleagues in the validation team. I am being treated unfairly. I need help
I would call a banker and they will tell me they don't know the turn around time for their colleagues in the validation team. I am being treated unfairly. I need help