AL
Alice L
1 reviews | Active since Apr 2016
26 Aug 2019, 12:31
FNB V & A WATERFRONT
Good day, further to my earlier complaint, the 2 ATM machines have never been replaced. I have not complained before, because I have managed to use one, out of the two today despite queuing both ATM's were out of order at around 11.30. No bank employee interacted with the customers to notify us that the machines would only accept withdrawals. These antiquated ATM's need to be replaced
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FNB (First National Bank)'s replyOfficial
26 Aug 2019, 14:48Good day Alice,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply26 Aug 2019, 14:48
Official
Good day Alice,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***