FNB UTTERLY USELESS, MOST BACKWARD ANd PATHETIC BANK, NO SERVICE!!!!

FNB call centres completely NON-functional. Countless email and telephone queries to FNB Debt Review Centre, personal loans, keep getting the runaround, been into a physical branch twice, NO help, provided with at least 10 different numbers. All replies to email are just standard we will get back to you ... and then they don;t answer the query and then just tell you the query is 'closed'. then the whole runaround starts again, someone gives you a number to call back, and guess what, no one answers. WHAT are FNB playing at? It is nothing but a musical chairs phone and email runaround. UTTERLY USELESS BANK!!! I am trying to PAY THEM money, ie SETTLE outstanding loans. FOR TWO WEEKS, if i do get a reply, its a different account number and settlement amount every time. THEY cannot confirm WHAT account to pay into. They cannot give me a name or actual email address to obtain paid-up proof of payment. THEY CANNOT give me a simple answer to their 13-digit numbers, if i pay from another bank that only accepts 11 digits EFT, which 11 do i use, the first or last? THE LIST is ENDLESS, I am at my wits end. I have spent hours, days and noiw weeks and I am NO CLOSER TO A RESOLUTION. THANK GOODNESSI I bank with ANOTHER, decent bank, where I can ACTUALLY SPEAK TO A CONSULTANT WHO HELPS ME, without hte musical chairs runaround, AND WITHIN MINUTES! I would NEVER deal with FNB if I didn't have to (and this is just to settle old accounts for my stepson) - the WORST bank ever.