fnb utterly useless call centres

I cannot believe how useless fnb has become. queries unresolved for 16 days, logged from the fnb app, or phoning in and being transferred a total of 60 times to departments who does not resolve the issue, since its either the wrong department of the call centres, or they hear what you have to say, and say "ok please hold", and 40 minutes later you hang up. What a joke first national banks call centres has become, sack everyone and closed those useless departments please.