FNB - Utterly Pathetic Service from Call Centre and App

This is the third day that I have tried to secure support from FNB on why I am unable to deposit a large amount of money into my investment account. For the third day running and five calls later, I have had to wait online for more than 20 minutes to get an answer to a simple question ; why will my investment account not accept an additional deposit? Evidently, NONE of the consultants can assist and constantly refer my call to another desk, at which point I invariably get cut off. Then I tried the app and after verifying my identity, the chat timed out. After calling again, I was asked to verify again, got passed around to another desk and then waited for 10 minutes at a time to get an answer. After 25 minutes I hung up, too frustrated to receive even more excuses on staff's inability to answer a simple question. FNB's technical and expertise failures will cause loss of business. I tried to complain using the banking app, then that also crashed ... so here we are, airing laundry in public. I am seriously contemplating moving my investments to another bank... it is clear that FNB is interested only in its own efficiencies... and it's not getting that right either.