FNB – Utterly Disgusted and Furious with Your Service

I am utterly disappointed and beyond angry at the service — or rather, the complete lack of service and empathy — that FNB has shown my family and me.

On 3 August 2025, I lost my beloved mother in a tragic car accident. I had to grow up overnight and handle everything that came with her passing. We followed every single process required, and the account was officially closed. It has now been over THREE ****EN MONTHS, and FNB still hasn’t released the funds from my mother’s account into her late estate account. We were told it would take 21 working days, and yet here we are. Instead, we received an email stating that the funds were “depleted” and that FNB would only be transferring R500.

Are you guys actually *****ing money now?

I demanded a statement to understand where the rest of the funds went — but NOTHING has been provided. I’m now at the point where I’ll start writing public reviews because of your ***********, careless staff. WHAT KIND OF ****EN ******* IS THIS? It’s not millions, but it’s my mother’s hard-earned money — money that means everything to me. I need answers, and I need them NOW. Your staff needs to GROW UP, stop *****ing people’s money, and start doing the damn job they’re paid for.