FNB - UTTERLY DISAPPOINTED AND DISSATISFIED WITH SERVICE

I have been with FNB since 2004 and lately, I am convinced to leave them for another bank. I have raised numerous queries on my refund that I am still waiting on my bank to assist me with. The merchant charged me for a subscript for a year upfront, I immediately deleted my account and ended the subscript. I have for weeks now been forwarding the communication to FNB, yet they are still unable to assist and reoccurring asking for the proof that I keep forwarding. The latest now is I have been removed from debt review and have been on the phone being transferred to numerous departments without any help on resolving another query. No one is able to tell me who I need to talk too to have the flag removed from my name. I AM UTTERLY DISAPPOINTED