1 reviews | Active since Jul 2017
FNB = Utter Incompetence
I don't know how many complaints for the same issue I have to post here before someone does their job.
I just need to know if I can increase my credit card limit.
But instead of telling me yes or no, FNB makes me submit documents over documents, then just goes quiet. I complain, they ask for more documents. I have to spend an hour at the branch, because nobody knows what I need to submit. Sibonise Mbalo of the Gardens branch in Cape Town tells me "he'll keep me updated" which means I have to follow up again just to receive NO REPLY AT ALL. That seems to be FNB's modus operandi, just keep quiet.
FNB reacted to my previous complaint by sending me the exact same email again, requesting the same document NOBODY in that branch has heard of. HOW IS THIS POSSIBLE?????
Must I post multiple times per day just to drag your rating down? Do you even care?
Good Day Erik Voigt ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to Credit card to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Erik Voigt ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to Credit card to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***