Fnb usless service

I have been having so much trouble with fnb for a wile now the first time there was a problem with a investment account of mine and i have been phoning and emailing them for 3 weeks not getting responses or unsuccessful help being transferd to other againts and then says its going to be rectified but never happed so their call center agents and email system is useless. I had to go into a branch to get it rectified and was then pressured into taking a funeral policy with them. And now i went in to the branch to cancel my cheque account as i still have a savings, but the lady canceld my card for the savings account as well. So i needed to go back again to get a new card because of theire mistake but now i have been chargerd R120. 00 on my account for the new card which is unacceptable and i will not pay it they have to reverse that amount. I have been trying to send them complaints the whole day with no successes so tomorrow i will be going there for the last time to close all my accounts.