GM
Godfrey M

1 reviews | Active since Sept 2011

08 Feb 2017, 19:47

FNB using unprofessional lawyers

<p>In late 2016 an arrangement of R200 every month was done between me and Groenewald Lubbe. The arrangement was done after the Groenewald Lubbe has debited my account without my permission. Apparently this was due to me skipping a payment. </p> <p>On the 24th January 2017 the amount as agreed upon was debited. To my surprise the Groenewald Lubbe came back to my account and debited R506.43 inspite of the R200 that was debited. </p> <p>My concern is, will Groenewald Lubbe debit my account as they feel and whenever they like. I find this unacceptable as a consumer. What is the point of making arrangements if they will just debit one's account without my concern</p> <p>I want the funds that were debited to be returned to my account as soon as possible.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Feb 2017, 08:34
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)