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JO
Johann O

1 reviews | Active since Jul 2016

29 Nov 2017, 07:26

FNB using poor courier to deliver credit card. It becomes clients problem

FNB has aproved me for a credit card. They said the courier wil contact me. Why? I dont know because there is a branch where i stay. The courier Mr D. Phoned me once and I missed the call then after 3 days of wasting air time I got hold of them. They confirmed delivery monday the 27th November and did not pitch. I had to phone again the 28th which they confirmed delivery again and did not pitch. I am starting to regret that I'm giving FNB a go. Because there is no efford to make sure the client recieves the products in time after aproval. I sugest you more to a different courier as I'm not the first person who strugled to get the card delivered

0
Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Nov 2017, 10:02
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)

JO
Johann O's update01 Dec 2017, 11:09
Reviewer Update
FNB has good telephone service. But never came back to me with regards to the issue. The courier Mr D using Fedex delivered my card to my work where someone els signed for my credit card. They can not even confirm the corect date of when it was delivered. When I wanted to follow this up with FNB, I cant because their system is off. I have now spend a lot of time and money phoning to sort out FNB's issues
FNB (First National Bank)
FNB (First National Bank)'s reply04 Dec 2017, 10:37
Official

Good day Johann91 ,

Thank you for your posting and for bringing this to our attention.

Your comments has been escalated to FNB Credit Card division for assistance and resolution.

I do apologise for any frustration and inconvenience caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

JO
Johann O's update06 Dec 2017, 08:21
Reviewer Update
After eventually finding my card and sorting the problems out myself. Without anny assistance from FNB. (They havent even given me feedvack on the delivery issue). The card they have send has the wrong address on the paperwork and my name and surname is spelled wrong. Not a good experiance with FNB at all.
FNB (First National Bank)
FNB (First National Bank)'s reply06 Dec 2017, 13:13
Official

Good day Johann91

Thank you for bringing this matter to our attention.

I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to a manager at FNB Credit Card division and have requested that they look into this matter as the service you are receiving is unacceptable.

I will follow up with them to ensure that you receive feedback.

I do apologise for the frustration caused.

Regards,

Naomi Petersen

*** (option one)