1 reviews | Active since Mar 2016
FNB using phishing ****s to verify customers now?!
How many reviews do i actually have to write before i get the service i PAY for!!! not only do you have to answer personal questions but FNB want your card and PIN number?! what trash is that?! only to be told by FNB "trained agents" Its the only way they can verify you? really? so now FNB use phishing **** tactics to "help" they clients? you are clearly missing a brain stem if you think anyone will give out their pin number over the phone.
Why must i go though the answering machine trash of verifying myself when i am not even sure i am speaking to an FNB employee? why dont FNB staff give out their personal information and pin numbers to "verify" themselves?
Is this the extent of your "professional service"!?
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)