FNB using eWallet and FNB Connect to rob their clients

<p>For quite some time now FNB has been deducting exorbitant amounts from my account for my two FNB connect sim cards. When I was contacted by FNB and offered FNB connect sim cards the employee told me that both the sim cards would cost me less than R200 pm., now they are deducting more than R400. </p> <p>Recently I tried eWallet and deposited R70, of which I was only able to withdraw R50 because the atm didn't have R20 bills. I went to another atm (now I also had to pay for the withdrawal because THEIR atm didn't have R20's), the atm showed that the maximum amount I could withdraw was R10 and asked if I wanted to withdraw this amount, but when I selected 'yes' it kept saying that the maximum amount was R10 on the next screen, it was going nowhere so I left. </p> <p>Today I tried a cardless withdrawal, deposited R90 to be withdrawn cardless, followed the prompts at the ATM, entered my OTP and was told that there is nothing to withdraw. Called the 'helpline' where the person thought that I don't know how to use an ATM. She told me to do an eWallet transfer (which costs money both to deposit and withdraw). I did the transfer and went to the atm only to be told that there's nothing to withdraw. We live in a rural area with no bank and two atms, one of which is almost always out of cash or broken. I was hysterical, I saw people look defeated today when they couldn't withdraw money. I had to call the supposed helpline 7 times today, where I was HUNG UP ON, told that I should ask someone lurking around the ATM to help me (sounds safe, mos), transfered to the wrong departments, and the rest just didn't have an answer for me. So once again I'm without cash, my own cash that I should have access to. I cannot believe how arrogant, *********** and unfeeling this bank is, people will go hungry and cold tonight but FNB employees throw their hands in the air when they are supposed to offer assistance. </p>