FNB using e-wallet to unfairly increase its revenue

eWallet service is very bad, especially Betway eWallet. FNB charges about R18 per withdrawal. In several occasion, the machine processes the withdrawal which is reflected by an SMS, but then gives a receipt to say it could not complete the transaction. A second SMS is sent, that says the withdrawal is reversed. But the charge of R18 is not reversed.

This happens when the machine does not have the correct denomination for the withdrawal..Eg..i was trying to withdraw R690, it says it will only give me R670 and charge me R18 transcation fee, I press ok, it then gives a receipt to say it could not process the transacation, then the R670 is rversed. The R18 is not reversed. I try anorther machine to withdraw R670, but now the machine says, it will only give me R650 because of R18 fee, I press ok, then the same thing happens, it cannot process my transaction, it returns R650 to my betway number, but not the R18. Now I hva paid R36 and still no withdrawal. I then try to withdraw R600, this time the machine gives the money..and ofcourse still charges me R18. Now it means I have been charged R54 for this transaction. The machine only had 100 denominations, the system should be aware of this and it should prevent a customer from withdrawing amounts that are divisible by 100.

Now, I really do not have the time to go to FNB and complete forms for disputes over R36, but if the system is doing to a million of us, then FNB is unfairly benefiting from the mistakes of its system. "Mistakes" that can actually be deliberate.